From Transactions to Connections: Agentic AI-Powered CX
A practical example of this distinction can be seen across the customer experience: When a customer has an issue with an online order, they typically start with a chatbot that follows a rigid script. The bot will ask for an order number, check the delivery status and escalate to human assistance if the issue isn’t resolved. While efficient, this static approach mobile database offers no room for adaptability beyond the bot’s pre-programmed replies.
Agentic AI transforms the customer experience from a simple transaction into a continuous engagement that draws intelligence and data to effortlessly align to a customers’ goals.
Continuing with the example of an online order, agentic
AI detects delays in real time, cross-references inventory and shipping data, reviews the customer’s order history, and determines the best what is a landing page? resolution — all without waiting for the customer’s input. The agentic agent can issue a refund, reorder the item, offer a discount or send a proactive update explaining the next steps.
Agentic AI autonomously solves problems When a customer has an issue with an online order to orchestrate a seamless customer experience. With agentic AI, customers will benefit from faster, more intuitive interactions. No more escalations. No more repeating yourself. Just fast, frictionless resolution power by intelligence that acts the moment it’s need.
Invest in AI that Scales with Your Ambition
At Genesys, we are consistently refining and optimizing the native AI infuse within the Genesys Cloud™ platform. AI is an integral partner and core enabler of our business goals that is intentionally blende across product development, service delivery and more.
Genesys Cloud AI scales with your organization, whether you’re executing bold moves or taking a more conservative, phased approach to AI phone number list adoption. The result is future-proof progression where every AI investment builds with your level of AI maturity.
Genesys Cloud AI is optimize to lead organizations into the agentic era through an infrastructure designe for flexibility,
Reasoning and real-world adaptability. With orchestration tools like data actions, workflows and integrations embedde within the
Genesys Cloud platform, businesses are When a customer has an issue with an online order already assembling a rich catalog of capabilities that future agentic AI can autonomously leverage. With Genesys, companies of all sizes are prime for a disruption-free path
From conversational automation to fully agentic universal orchestration.
The truth is that winning brands are strategically investing in AI instead of simply consuming it. To unlock ROI, AI must be deeply embedde across an organization’s transformation journey.