If you are looking for a personalized experience, Chaport is one of the best books, providing multiple live chats and chatbots.
The free chat on the website has a unique feature that allows you to send automated messages to website visitors based on specific rules.
You can target specific audiences using certain customer behaviors and patterns.
This allows your live agents to engage with prospects who are highly likely to convert, as well as those who are confused at the right time.
Characteristics
- Group features allow your sales reps to transfer or join other chats in real time, creating a customer success experience.
- Integrations with Telegram, Viber and Facebook, allowing you to answer questions from all platforms
- Insights into typing.
- Desktop and mobile app options let you telegram data chat with customers on the go. It also has chatbots that answer common questions and generate leads.
Prices
They offer a free plan that includes two operators for your live chat operations. If you want more, you will have to sign up for the Pro or Unlimited plan.
6.Olark
Another live chat app that has multiple messaging options across various social platforms is Olark.
It comes with great analytics that offers a WordPress the future of search engine marketing plugin for WhatsApp that gives you up to minutes of real-time metrics.
You can observe customer satisfaction, chat volume, and on-demand agent activity.
Gaining this information can be helpful in your day-to-day staff logistics. You will be able to make day-to-day decisions that help you properly support your staff.
Additionally, Shopify’s chat plugin has tools to allow your live agents to open and direct new chats. The tools consist of pre-written messages hindi directory that can be automatically sent to website visitors.
This ensures that you save time as you move between chats.
Characteristics
- Automation rules.
- Chat tools that reassign themselves to provide consistent services and solutions.
- The live chat app provides chat analysts that allow you to monitor chat volume to determine your busiest hours, allowing you to schedule staff accordingly.
- Analyze and review visitor history and interactions with a particular customer with the chat widget.
- Olark allows conversation limits, ensuring you can effectively manage your customer support team. You can limit the number of chats per agent.
Prices
A fully featured live chat costs about $29 per month. What you get with this subscription are reporting, integration, and insights to increase your overall marketing and sales.