When it comes to mastering your shipping process, the benefits far outweigh the effort. A carefully controlled shipping process has a significant impact on customer satisfaction and loyalty. During peak season, it’s important to focus not only on increasing sales but also prioritize customer retention, which drives long-term success. By offering a streamlined returns process, real-time package tracking, and shipment protection, you, as an e-commerce retailer, can respond more quickly to customer queries and concerns.
How to regain control of your expeditions during Peak Season?
The year-end sales surge is not only an mobile database opportunity to survive, but also to thrive—all through the shipping process. You get it! Mastering your shipping process not only gives you peace of mind during peak season, but it also helps you grow your business.
However, if you get stuck and need help along the way, please don’t hesitate to contact us .
Why is RMA important?
And that’s where RMA, or Return Merchandise intelligent scheduling and optimization Authorization, comes in. In this article, we’ll examine what RMA means, explore all aspects of RMA, and highlight the decisive role it can play in your e-commerce business. A solid RMA system builds customer confidence and streamlines your returns process, making it more efficient and virtually foolproof.
Your Shipping Process During Peak Season
Ready to take your business to the next level? Let’s discover how RMA can transform your business and unlock the doors to e-commerce success!
Using data from 700,000 deliveries with resource data surcharges, Sendcloud found that these were the most common:
- Fuel surcharges
- Seasonal surcharges
- Surcharges for private deliveries
- Non-foldable packages
- Illegible addresses
- Incorrect weight classes
Fortunately, the shipping experts have spoken—to avoid costly surcharges, it’s essential to understand your products, delivery routes, and specific carrier requirements.Do you ask your customers to pay extra for express delivery? Do you cover reshipping costs for paid returns? Once you’ve thought about and determined the best process for your business, custom automation helps ensure the best delivery option and carrier are assigned to each order based on factors like weight and value.