Typically, for toys, electronics, and fashion, peak sales and therefore shipping begin with Singles Day in November, followed by Black Friday and Cyber Monday. This busy period continues through the holiday season. For some businesses, even Halloween at the end of October can result in increased sales. For others, such as home and gardening, peak season can begin in February and last until April or May.
Sendcloud: Your e-commerce ally for simplified
Now that you understand what RMA means and have a thorough understanding of the topic, the next step is to take action! And we have phone number list good news for you. Sendcloud is here to help!
Managing returns can be a huge higher degree of customization challenge for e-commerce businesses. However, it’s in their best interest to implement an efficient process.
According to Statista , return rates for online purchases in the US have increased over the past 3 years, peaking at 16.5% in 2022. This figure shows that a well-managed returns process is absolutely necessary to deliver a great customer experience.
Returns and to boost your business growth
Regardless of your industry, your business benefits from knowing and preparing for its peak season. This means stocking up on supplies resource data early, considering your employees’ capacity, and ensuring you have enough packaging materials on hand from the start to last until the end of the season.
But wait, there’s more. Busy periods often coincide with an increase in returns. According to the 2023 Ecommerce Delivery Outlook conducted by Nielsen and Sendcloud, 51% of consumers return items when they’re dissatisfied . This means processing returns around Christmas can keep you busy until at least mid-January.