While it may not offer as extensive predefined message options as LiveChat, it still allows for quick responses to frequently asked questions. File sharing is simpler but will meet the needs of most store owners.
Customer Insights
Understanding your customers is crucial for any e-commerce business. Visitor tracking, access to order history, and product recommendations are key features that can help you better understand your customers.
Live Chat provides detailed visitor tracking, showing you where your customers are coming from and what they are doing on your site. It integrates with your sales data, giving you access to order history during chats. This feature makes it easy to specific database by industry recommend products based on past purchases or browsing habits.
Shopify Inbox excels at integrating directly with your Shopify store, giving you unparalleled access to your order history. This tool can suggest products directly in chat based on what a customer is looking at or their past purchases.
However, visitor tracking is more limited than LiveChat, focusing on interactions within the Shopify environment.
Automation
Automation can save you time by handling routine tasks, such as answering common questions with chatbots, sending automated greetings or away consultora de search marketing: como hacerlo messages, and creating tickets for more complex issues.
Live Chat boasts powerful automation tools. Its chatbots can guide customers through your site, provide answers, or collect contact details when no one is available to chat. Automated greetings greet visitors, and the system can generate support tickets from chats that need follow-up. It also offers an AI assistant that provides suggestions hindi directory to agents during chat. This makes it easy to onboard new agents based on existing documentation.
On the other hand, Shopify Inbox offers automation that is deeply integrated with the Shopify ecosystem. While it may not have robust chatbots like LiveChat, it does automate responses to common sales questions and can send personalized automated messages based on shopping behavior.
Creating tickets is more manual but still simplified within the Shopify admin.
Integrations
best live chat tool should work well with the other tools you use, such as your ecommerce platform and CRM systems.